Warranty Process

BlueAnt Wireless prides itself on maintaining a world class
Helpdesk and Warranty return procedure.

We are committed to a 7 business day turn around time for product
returns where possible.

There are two options for booking warranty returns, using our
1) Internet Service Center or
2) Customer Service Center on the telephone.

Note: Our website is packed with Sales Tools to assist resellers
and end-users in choosing and using BlueAnt products.

Available for download from our website are:

Brochures

Hi-resolution Images

Product Information Sheets

Power Point Presentations

Mobile Phone specific instructions

Manuals

Faq’s

Technical Updates

Request RMA form

Guided Connection Assistance Policy

For customers who are having issues connecting devices we encourage resellers to inform them that they should speak to one of the BlueAnt Customer Service Team for Guided Connection Assistance.

Our customer help desk is there to help customers experiencing
Bluetooth connection or product usage problems. Our staff are
ready and waiting to assist end-users (and resellers) so that the
reseller can quickly get back to the business of selling.

Most faults are rectified with a short phone call

Internet or Telephone?

To request a Return Merchandise Authorization (RMA):



Call the BlueAnt Customer Service Center on
1 866 891-3032

Call Center operating Hours: 9am to 6pm
Monday to Friday
Pacific Standard Time PST

or


Visit the Online RMA form in the Dealer Center on this website and fill out the short form. Click here to go to the form.

A representative will contact you shortly.

Reseller to BlueAnt

Step 1

Reseller clarifies whether fault is a Hardware or Connection
problem. Extensive Manuals and Faq are available on this website.
Contact BlueAnt for assistance in clarification.

Step 2

For Hardware problems the Reseller contacts BlueAnt for an
RMA number. Call us on 1 866 891-3032 or log onto go to the Dealer Center and fill out the short form - Click here to go to the form.
RMA is faxed or e-mailed to reseller.

For Connection problems, contact the BlueAnt for Guided
Connection Assistance.
Problem is usually resolved in a few minutes on the phone.

Step 3

Return suspect product with completed RMA form, Proof of
Purchase and details of fault to BlueAnt.

Step 4

Faulty Parts are replaced
Non-Faulty Parts are returned to reseller

Support

Returns are accepted by mail only

Phone: 1 866 891-3032

Call Center operating Hours: 6am to 6pm
Monday to Friday
Pacific Standard Time PST