Frequently Asked Questions

General

Is my phone compatible?

If your phone has Bluetooth, then it more than likely supports either the Headset or Handsfree Bluetooth profile, and so will work with BlueAnt devices.

Check your phone's manual for up to date information.

I am prompted for a passcode/passkey during pairing. What is the code?

The passcode is "0000"(four zeros).

Do I need to pair the devices every time I use them together?

No. The pairing process is required only once for each phone. You will only need to pair the devices again if you delete the pairing information from your phone.

What is the best practice for taking care of my BlueAnt device?

To ensure continued use, please avoid leaving your BlueAnt device in direct sunglight or in areas where the temperature may exceed 100 degrees Fahrenheit (38 degrees Celsius), such as inside a car on a hot day.

What are the main differences between the S1 and the Supertooth 3?

The S1 and Supertooth 3 both provide a simple solution to using your phone while driving. Both devices clip to your car sun visor and allow you to make and receive calls with your voice, and both devices feature BlueAnt's sophisticated digital signal processor for wind noise reduction.

The Supertooth 3 adds Text To Speech (TTS) technology, which allows it to announce the name of the incoming caller, and has voice prompts in your choice of 6 languages.

The S1 features multipoint technology, allowing you to connect two phones at the same time and answer whichever one rings, and A2DP music streaming from Bluetooth phones and MP3 players.

What is included in the S1 package?

Included in the box is the BlueAnt S1, an AC charger, a plastic visor clip, a Quick Start Guide, a User Manual and a Warranty Card.

How does the S1 use Bluetooth technology?

Bluetooth is used to send and receive voice signals over radio waves between your cell phone and the S1. It also allows the S1 to control phone calls on your cell phone remotely.

How do I handle calls when the S1 is connected?

To answer an incoming call, say "Accept Call", "Accept", "Answer" or "OK" within 3 seconds after hearing the beep. Or you can answer a call by pressing the green Accept button.

Use the red End/Reject button to reject an incoming call or end an active call.

To redial the last number, press and hold the green button for 3 seconds.

Can I transfer an ongoing call back to my phone to continue it there?

Yes. Simply hold the green accept button for 3 seconds to disconnect from the S1 and transfer the active call back to the phone.

How many devices can I pair to the S1?

The S1 can store pairing information for up to 8 different phones or Bluetooth devices.

The S1 can connect to up to 2 devices at a time.

Can I use voice activated dialing if my phone supports it?

Yes. The S1 supports voice activated dialing if your phone also supports it. Check your phone's user manual for information on setting up this feature.

Can I use the S1 to listen to music from my cell phone?

Yes. If your phone supports the A2DP Bluetooth profile then you can stream music from your phone to the S1.

When should I charge my S1?

When the LED indicator changes to solid red the battery is low and you should charge your S1.

The battery will last for about 800 hrs on standby and much longer if the S1 is switched off in between uses.

Can I use my S1 with my computer for VOIP applications?

Yes. You can connect the S1 to a PC or Mac that supports the Headset or Handsfree profile. To do this your computer must have Bluetooth enabled, either through a Bluetooth USB Dongle or through a built-in Bluetooth feature.

The connection and pairing process will differ depending on your computer system and Bluetooth software, but to connect the S1 you need to put it into pairing mode and then use your computer to search for devices. You will need to enter the passkey "0000" (four zeros) when prompted.

Is the Firmware upgradeable on the S1?

No. The firmware is not upgradeable on the S1.

Bluetooth

What is Bluetooth Wireless Technology?

Bluetooth Wireless Technology is a short-range communications technology using encryption for high security data/voice transmission.

Is it safe to use Bluetooth devices? I have heard they can allow connections to my phone?

For Bluetooth security reasons, once you have set up your Bluetooth devices we recommend setting the visibility option in the Bluetooth menu of your phone to off so that other Bluetooth users cannot see the your phone.

This advice only applies to a few mainly older Bluetooth-enabled phones. Most new phones have better security.

Can somebody else take control of my BlueAnt device if they are in range?

No, your BlueAnt device can only connect to previously paired devices that have been authenticated. The pairing procedure generates an encrypted key that is known only to the two paired devices.

What is the difference between the Handsfree and Headset Bluetooth Profiles?

The Handsfree and Headset Profiles are specifications for communication between Bluetooth devices.

The Handsfree Profile is the one more commonly used to allow cell phones to communicate with Bluetooth headsets and car kits. The Handsfree Profile provides the ability to carry out basic functions such as answering, rejecting and ending calls, and adjusting the call audio volume, as well as more advanced features like using the phone's voice dial functionality.

The Headset Profile is a more basic profile. It provides the ability to carry out basic functions such as answering, rejecting and ending calls, as well as adjusting the call audio volume.

How do I know if my devices are connected?

When Bluetooth is turned on, your phone will display a Bluetooth symbol on the main screen. When your phone is connected to a Bluetooth device, this symbol will change slightly to indicate that this is the case. Some phones show a headset or a car symbol to notify you that they are connected to a Bluetooth device.

How far can my cell phone be from my BlueAnt device and still remain connected?

Your BlueAnt device will remain connected within a range of 10 meters (30 feet), although please note that the sound quality may start to deteriorate when your phone is more than about 7 meters (23 feet) away from the headset, depending on your environment.

Can other electrical devices cause interference with Bluetooth?

Bluetooth technology employs a technique called frequency hopping. This means that Bluetooth devices constantly change the frequency at which they send data, reducing interference with wireless devices like wireless LANs and cordless landline phones.

Noise Interference can occur if the Bluetooth device is used in close proximity with a microwave. If you are experiencing problems with your BlueAnt device, check if there are any such devices in the surroundings, and if so keep the distance between the microwave and your BlueAnt device to at least 5 to 10 meters.

Any interference will usually only cause a slight crackling sound. The frequency of Bluetooth is much higher than that of radio station bands.

If I cup my hand over a Bluetooth device the signal strength and quality suffers. Why does this happen?

Bluetooth signals are radio waves and so do not need "line of sight" to operate. However, radio waves cannot travel through water and as the human body is made up of mostly water they cannot travel through it. Therefore, your hand will create a barrier causing slight interference and a loss of signal quality.

What is the difference between Bluetooth V1.2 and V2.0?

V2.0 is the current version of Bluetooth with Enhanced Data Rate (EDR) technology, with data transfer rates of up to 3Mbps compared with 1Mbps in V1.2.

All BlueAnt products are forward and backward compatible (our V1.2 products can be used with V2.0 phones and our V2.0 products can be used with V1.2 phones).

Troubleshooting

How do I reconnect my S1?

In most cases the S1 will automatically connect to your phone when you come back into range. If this does not happen, then click the green Accept button to force the S1 to attempt to connect to your phone.

If the S1 still does not connect to your phone, then go to your phone's Bluetooth menu and use the options to manually connect to the S1.

Please note that if your phone supports voice dialing, clicking the Accept button may activate this feature. Click the button again to cancel.

Why won't my S1 go into pairing mode?

To put the S1 into pairing mode, do the following:

Make sure the S1 is turned off, then hold down the green Accept button for about 5 seconds until the light starts flashing red and blue. The S1 is now in pairing mode. Go to the Bluetooth menu on your phone and use it to search for and connect to the S1.

Why is the sound on my BlueAnt device noisy and distorted?

You may have the volume too high. Turn the volume down on your BlueAnt device to a level that does not give echo or feedback. You should also turn the volume down on your phone.

This issue can also be caused by a low battery, so you should charge your BlueAnt device and see if this resolves the problem.

Another possible cause is if your phone's ringtone is set to play very loudly, as this can cause distortion when played through your BlueAnt device. In your phone, set up a profile with lower ringing volumes and keypad tones and activate this profile for use with your BlueAnt device. See your phone's user manual for instructions on setting up profiles.

Alternatively, you may have low antenna strength from your phone network which may cause signal drop outs or disruption.

Why can't I hear any sound from the Speaker?

The phone's memory may have become corrupt. This can be fixed by rebooting the phone (turn your phone off and remove the battery for a few seconds, then replace the battery and turn it back on again). If this does not resolve the issue, delete the pairing information for your BlueAnt device and pair it with your phone again.

My BlueAnt device worked great but now it won't connect. What can I do?

As newer phones are like small computers, they may become corrupt over time and you may need to reset them every so often.

Simply turn your phone off and remove the battery for a few seconds, then replace the battery and turn it back on again.

If this does not resolve the issue, delete the pairing information for your BlueAnt device and pair it with your phone again.

Why does the talk time and standby time not match the product specification?

The talk time and standby time will be affected by a number of factors. For example, different phone models draw different amounts of power.

Why does my phone's battery not last as long as it used to?

When you switch Bluetooth on, your phone searches for Bluetooth devices in the area. This will use more battery power than without Bluetooth on. Your BlueAnt device has a standby mode it enters when connected to your phone so that it minimises battery loss. This allows your BlueAnt device to have such outstanding battery life as well as reducing the power required by the phone.

My phone says "Bluetooth Module not found". What can I do?

This means that your phone cannot find its internal Bluetooth chip for some reason. Restarting your phone should fix this problem. If not please contact your phone manufacturer for assistance.

I am having trouble pairing a second phone. What can I do?

When Pairing a second cell phone, make sure the first is off or out of range.

If you cannot connect to a previously paired and connected phone, go to the Bluetooth menu in the phone, select your BlueAnt device and press Connect. Some phones may require you to connect manually in this way if this is the second device used.

How can I stay near my BlueAnt device but not have calls diverted through it?

Your BlueAnt device will remain connected within a range of 10 meters. If you want to take calls through the phone simply switch your BlueAnt device off.

I have a PDA phone that pairs to my BlueAnt device but has trouble transferring calls. How can I fix this?

Go to the phone manufacturer's website and download and install the latest software for your device. Many new PDA phones are software upgradeable and fixes are made available for problems such as this. This is especially the case with newer devices.

Phone commands (the phone's inbuilt voice dialing feature) are not successful every time. What can I do?

Using your headset to record the voice tags can enhance the recognition rate. Please refer to your phone's manual for more information about recording voice tags.

Noisy environments can also affect the voice recognition. Record your voice commands in a quiet environment.

People cannot hear my voice. What am I doing wrong?

Check that the headset is not in mute mode.

Can I purchase accessories and spare parts for the S1?

You can purchase spare parts for your S1 direct from BlueAnt. For full details of pricing and to download an order form, please see our list of spare parts and accessories for the S1.

I have read all the solutions in this document but I still cannot get my S1 to work properly. What can I do?

If you need help getting your product to work, please contact us and we will help you through any difficulty you may have.

Please click here to visit our support center for more information.