Frequently Asked Questions

General

Is my phone compatible?

If your phone has Bluetooth, then it more than likely supports either the Headset or Handsfree Bluetooth profile, and so will work with BlueAnt devices.

Check your phone's manual for up to date information.

I am prompted for a passcode/passkey during pairing. What is the code?

The passcode is "0000"(four zeros).

Do I need to pair the devices every time I use them together?

No. The pairing process is required only once for each phone. You will only need to pair the devices again if you delete the pairing information from your phone.

What is the best practice for taking care of my BlueAnt device?

To ensure continued use, please avoid leaving your BlueAnt device in direct sunglight or in areas where the temperature may exceed 100 degrees Fahrenheit (38 degrees Celsius), such as inside a car on a hot day.

Can I connect more than one device to my V1 at the same time?

No. The V1 can store pairing information for 8 phones but can only connect to one phone or device at a time.

Can I transfer an ongoing call back to my phone to continue it there?

Yes. Simply click the "Vol +" and "Vol -" buttons together to disconnect from the V1 and transfer the call to the phone.

Bluetooth

What is Bluetooth Wireless Technology?

Bluetooth Wireless Technology is a short-range communications technology using encryption for high security data/voice transmission.

Is it safe to use Bluetooth devices? I have heard they can allow connections to my phone?

For Bluetooth security reasons, once you have set up your Bluetooth devices we recommend setting the visibility option in the Bluetooth menu of your phone to off so that other Bluetooth users cannot see the your phone.

This advice only applies to a few mainly older Bluetooth-enabled phones. Most new phones have better security.

Can somebody else take control of my BlueAnt device if they are in range?

No, your BlueAnt device can only connect to previously paired devices that have been authenticated. The pairing procedure generates an encrypted key that is known only to the two paired devices.

What is the difference between the Handsfree and Headset Bluetooth Profiles?

The Handsfree and Headset Profiles are specifications for communication between Bluetooth devices.

The Handsfree Profile is the one more commonly used to allow mobile phones to communicate with Bluetooth headsets and car kits. The Handsfree Profile provides the ability to carry out basic functions such as answering, rejecting and ending calls, and adjusting the call audio volume, as well as more advanced features like using the phone's voice dial functionality.

The Headset Profile is a more basic profile. It provides the ability to carry out basic functions such as answering, rejecting and ending calls, as well as adjusting the call audio volume.

How do I know if my devices are connected?

When Bluetooth is turned on, your phone will display a Bluetooth symbol on the main screen. When your phone is connected to a Bluetooth device, this symbol will change slightly to indicate that this is the case. Some phones show a headset or a car symbol to notify you that they are connected to a Bluetooth device.

How far can my mobile phone be from my BlueAnt device and still remain connected?

Your BlueAnt device will remain connected within a range of 10 metres (30 feet), although please note that the sound quality may start to deteriorate when your phone is more than about 7 metres (23 feet) away from the headset, depending on your environment.

Can other electrical devices cause interference with Bluetooth?

Bluetooth technology employs a technique called frequency hopping. This means that Bluetooth devices constantly change the frequency at which they send data, reducing interference with wireless devices like wireless LANs and cordless landline phones.

Noise Interference can occur if the Bluetooth device is used in close proximity with a microwave. If you are experiencing problems with your BlueAnt device, check if there are any such devices in the surroundings, and if so keep the distance between the microwave and your BlueAnt device to at least 5 to 10 metres.

Any interference will usually only cause a slight crackling sound. The frequency of Bluetooth is much higher than that of radio station bands.

If I cup my hand over a Bluetooth device the signal strength and quality suffers. Why does this happen?

Bluetooth signals are radio waves and so do not need "line of sight" to operate. However, radio waves cannot travel through water and as the human body is made up of mostly water they cannot travel through it. Therefore, your hand will create a barrier causing slight interference and a loss of signal quality.

Troubleshooting

Why is the sound on my BlueAnt device noisy and distorted?

You may have the volume too high. Turn the volume down on your BlueAnt device to a level that does not give echo or feedback. You should also turn the volume down on your phone.

This issue can also be caused by a low battery, so you should charge your BlueAnt device and see if this resolves the problem.

Another possible cause is if your phone's ringtone is set to play very loudly, as this can cause distortion when played through your BlueAnt device. In your phone, set up a profile with lower ringing volumes and keypad tones and activate this profile for use with your BlueAnt device. See your phone's user manual for instructions on setting up profiles.

Alternatively, you may have low antenna strength from your phone network which may cause signal drop outs or disruption.

Why can't I hear any sound from the Speaker?

The phone's memory may have become corrupt. This can be fixed by rebooting the phone (turn your phone off and remove the battery for a few seconds, then replace the battery and turn it back on again). If this does not resolve the issue, delete the pairing information for your BlueAnt device and pair it with your phone again.

My BlueAnt device worked great but now it won't connect. What can I do?

As newer phones are like small computers, they may become corrupt over time and you may need to reset them every so often.

Simply turn your phone off and remove the battery for a few seconds, then replace the battery and turn it back on again.

If this does not resolve the issue, delete the pairing information for your BlueAnt device and pair it with your phone again.

Why does the talk time and standby time not match the product specification?

The talk time and standby time will be affected by a number of factors. For example, different phone models draw different amounts of power.

Why does my phone's battery not last as long as it used to?

When you switch Bluetooth on, your phone searches for Bluetooth devices in the area. This will use more battery power than without Bluetooth on. Your BlueAnt device has a standby mode it enters when connected to your phone so that it minimises battery loss. This allows your BlueAnt device to have such outstanding battery life as well as reducing the power required by the phone.

My phone says "Bluetooth Module not found". What can I do?

This means that your phone cannot find its internal Bluetooth chip for some reason. Restarting your phone should fix this problem. If not please contact your phone manufacturer for assistance.

I am having trouble pairing a second phone. What can I do?

When Pairing a second mobile phone, make sure the first is off or out of range.

If you cannot connect to a previously paired and connected phone, go to the Bluetooth menu in the phone, select your BlueAnt device and press Connect. Some phones may require you to connect manually in this way if this is the second device used.

How can I stay near my BlueAnt device but not have calls diverted through it?

Your BlueAnt device will remain connected within a range of 10 metres. If you want to take calls through the phone simply switch your BlueAnt device off.

I have a PDA phone that pairs to my BlueAnt device but has trouble transferring calls. How can I fix this?

Go to the phone manufacturer's website and download and install the latest software for your device. Many new PDA phones are software upgradeable and fixes are made available for problems such as this. This is especially the case with newer devices.

Phone commands (the phone's inbuilt voice dialling feature) are not successful every time. What can I do?

Using your headset to record the voice tags can enhance the recognition rate. Please refer to your phone's manual for more information about recording voice tags.

Noisy environments can also affect the voice recognition. Record your voice commands in a quiet environment.

The incoming caller ID does not play and I cannot answer the call using my voice. Why?

Some phones that support in-band ringtones do not send the caller ID number to the headset on an incoming call. In-band ringtones basically mean the ability of your phone to play an MP3 or music file instead of a standard ringtone. If this applies to your phone and you wish to use the Voice Answer feature you will need to use a standard ringtone.

How do I upgrade the firmware for my V1?

Go to our support website to register your V1.

When you register your product we will create an account on our system giving you access to firmware update downloads and the update instructions.

Can I purchase accessories and spare parts for the V1?

You can purchase spare parts for your V1 direct from BlueAnt. For full details of pricing and to download an order form, please see our list of spare parts and accessories for the V1.

I have read all the solutions in this document but I still cannot get my V1 to work properly. What can I do?

If you need help getting your product to work, please visit our support knowledgebase for tips and tricks on using your BlueAnt device.

If you are still having problems, please contact us and we will help you through any difficulty you may have.