Knowledgebase: Caller Name Announce

Many phones can automatically copy your phonebook to the Supertooth 3. This happens immediately after pairing with your phone. If you make changes to your phonebook, then you must copy across the updated details by doing the following:

1. Make sure that your phone is connected to the Supertooth 3 and in standby mode (not on a call).
2. Hold down the End/Reject button (the red button) for 10 seconds.
3. Your phone will disconnect from the Supertooth 3 and the Supertooth 3 will announce "Loading phonebook. Please wait."
4. Some phones will ask you to authorize the transfer to the phone. If you are prompted to allow the connection, select Yes or OK on your phone.

   If your phone asks you whether you want to copy or cut the contacts, you must select copy, not cut.

5. When the transfer completes, the phone will announce "BlueAnt ST 3 ready. Connected to phone."

Some phones do not support the automatic transfer. If this is the case, the Supertooth 3 will announce: "Automatic transfer not supported by phone. Please refer to manual or press red button to cancel phonebook transfer."

If this is the case on your phone, then you can initiate a manual transfer. Alternatively, press the End/Reject button to use the Supertooth 3 without the caller name announce feature. The Supertooth 3 will read out the caller's number instead (if the number is available).

If the automatic phonebook transfer fails on your phone, do the following:

1. Immediately after the automatic transfer fails, and without pressing any buttons on the Supertooth 3, go to the phonebook on your phone and select the contacts that you want to transfer. You can either do this individually or use the Select All or Mark All option if it is available.
2. Now select the option on your phone's menu to send the contact details to the Supertooth 3 via Bluetooth.

   If your phone asks you whether you want to copy or cut the contacts, you must select copy, not cut.

On some phones you can use a special Transfer Address Book option instead. This is available by going to the list of paired Bluetooth devices, selecting the Supertooth 3, and choosing the Transfer Address Book option from the menu.

Depending on how your phone is configured, you may find that the Supertooth 3 reads out the caller's last name first and then the first name. For example, you hear the Supertooth 3 read out "Call from Smith, John" rather than "Call from John Smith".

If this is happening to you, you can usually fix it by changing a setting on your phone, resetting your Supertooth 3 to delete the previously uploaded contacts and then pairing your phone with the Supertooth 3 again:

1. Change your phone setting for sorting and displaying contacts so that it matches the way you want the Supertooth 3 to read out the names.
   
   The exact setting to change will depend on your phone. For example, iPhone users should go to the Contacts section under the Settings menu and change both the Sort Order and Display Order to First, Last.
2. Delete any pairing information for your BlueAnt device from your phone.
3. Reset your Supertooth 3 by turning it off, and then holding down "Vol +" and the green Multi-Function button together until you hear a loud siren/distinctive tone.
4. The Supertooth 3 will turn on. Hold down the green Multi-Function button for about 5 seconds to turn it off again.
5. Turn the Supertooth 3 back on again and follow the prompts to select a language and pair your phone. After pairing, the Supertooth 3 will upload your contacts again, and should now read out the names in the correct order.

Once you have completed this process, you can change the display and sort order on your phone back to your preferred setting, as this will not affect the contacts already copied to the Supertooth 3. However, should you do this you must remember to change the setting back to First, Last before re-synchronizing your contacts with the Supertooth 3 in future.

If you are an Apple iPhone user and you are having trouble copying your contacts to the Supertooth 3, we recommend that you update your iPhone to at least software version 3.0.

You can download and apply the software update to your iPhone by connecting your iPhone to your computer and then clicking the Check for Update button in iTunes. When prompted, click Download and Install, and keep your iPhone connected to your computer while the installation completes.

After you have updated your iPhone, we recommend that you do the following:

1. Remove any pairing information for the Supertooth 3 from your iPhone. To do this:
   
   
   1. On your iPhone, touch Settings.
   2. Touch General.
   3. Touch Bluetooth and make sure that Bluetooth is turned on.
   4. If the BlueAnt ST3 appears in the list of devices, touch the blue arrow on the right (if BlueAnt ST3 does not appear in the list then the pairing has already been deleted).
   5. Touch Forget this Device and then Forget Device to confirm.
   
   
2. Turn your iPhone off by holding down the Sleep/Wake button on the top right of the device, wait for a few seconds until it shuts down, and then hold down the Sleep/Wake button to turn it back on again.
3. Reset your Supertooth 3 by doing the following.
   
   
   1. If the Supertooth 3 is on, turn it off by holding down the green Multi-Function button for about 5 seconds (until you hear a voice announcing "BlueAnt ST3 powering down").
   2. Hold down "Vol +" and the green Multi-Function button until you hear a loud siren/distinctive tone.
   3. The Supertooth 3 will turn on. Hold down the green Multi-Function button for about 5 seconds to turn it off again.
   
   
4. Hold down the green Multi-Function button on the Supertooth 3 to turn it back on. When prompted to select your language click the green button when your chosen language is announced to select the language and put the Supertooth 3 back into pairing mode.
5. On your iPhone, touch Settings, then General, then Bluetooth, and select the BlueAnt ST3 from the list to pair the Supertooth 3 with your phone again.

When the pairing process completes, the iPhone should automatically start sending contacts to the Supertooth 3.

By default, Android phones require users to agree to phonebook access requests.

This means that when your Supertooth 3 attempts to copy or update your contacts (for example it does this immediately after pairing), a "Phonebook access request" notification will appear at the top of your phone screen.

If this message appears, access the notification by dragging down from the top of the screen and then select the option to allow your BlueAnt device to access your phone contact details and call history. If you do not agree to the access request then the Supertooth 3 will not be able to announce the name of the incoming caller.

Tip: When you agree to the request, make sure that the "Always Allowed" checkbox is selected. This ensures that the Supertooth 3 will be able to update its copy of your phonebook in future without you having to agree to the request again.

The maximum number of contacts that can be stored in the Supertooth 3 for each pairing is 1792.

If you have more than 1792 contacts stored in your phone you can still upload them to the Supertooth 3, but it will only correctly announce the names of the first 1792 contacts.

Contacts are uploaded to the Supertooth 3 in the same order they are sorted on the phone, so if you have more than 1792 contacts and your phone sorts your contacts alphabetically, the contacts towards the end of the alphabet will not be copied across.

Please note: if you have multiple phone numbers associated with a single contact in your phone, then each number counts towards the limit. For example, if you have a home, work, and mobile number stored for a single contact in your phone, then this counts as three separate contacts when you upload the details to the Supertooth 3.

The Supertooth 3 will only store any given phone number once. This means that if you have two separate contacts in your phone associated with the same number, the second one to be uploaded to the Supertooth 3 will replace the first one.