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Supertooth 3 Bluetooth Handsfree
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1. What is the main difference between the Supertooth 3 and the Supertooth Light?
2. What is included in the Supertooth 3 package?
3. How does the Supertooth 3 use Bluetooth Technology?
4. How do I handle voice calls when the Supertooth 3 is connected?
5. Can I transfer an active call back to my phone to continue it there?
6. How many devices can I pair to the Supertooth 3?
8. What is the passcode/passkey for the Supertooth 3?
9. Can I change the passcode of the Supertooth 3?
10. Can I use voice activated dialling?
11. Can I use the Supertooth 3 to listen to music on my cell phone?
12. How often should I charge my Supertooth 3?
13. Can I use my Supertooth 3 with my computer for VOIP applications?
14. Do I need to pair the devices every time I use them together?
15. Is the Firmware upgradeable on the Supertooth?
16. Where can I purchase extra accessories for the Supertooth 3?
1. What is Bluetooth Wireless Technology?
2. Is it safe to use Bluetooth devices? I have heard they can allow unauthorised connections.
3. Can somebody else take control of my Supertooth 3 if they are in range?
4. What is the difference between Handsfree and Headset Bluetooth Profiles?
5. How do I know if my devices are connected?
6. How far can my cell phone be from the Supertooth 3 and still remain connected?
7. Can other electrical devices cause interference with Bluetooth?
9. What Bluetooth cell phones can I use with the Supertooth 3?
10. What is the difference between Bluetooth V1.2 and V2.0?
1. How do I re-connect my Supertooth 3?
2. Why won’t my Supertooth 3 go into pairing mode?
3. Is my Supertooth 3 charged?
4. Why can’t I hear any sound from the Speaker?
5. Why does my Supertooth 3 sound noisy and distorted?
6. My Supertooth 3 worked great but now it won’t connect. What can I do?
7. Why can the talk time and standby time differ with the products specification description?
8. Why does my phones battery not last as long as it used to?
9. I am having trouble pairing a second phone. What can I do?
10. How can I stay near the Supertooth 3 but not have calls diverted through it?
11. My phone says “Bluetooth Module not found”. What can I do?
13. Why can’t I hear the dial tone from the Supertooth 3 when I dial?
14. Voice dialling is not successful every time. What can I do?
15. I get an “Automatic transfer not supported by phone” error, what do I do?
16. The Supertooth 3 announces the wrong name when a certain contact calls me. Why?
General
1. What is the main difference between the Supertooth 3 and the Supertooth Light?
The Supertooth 3 uses TTS technology (Text To Speech) to announce the name of the incoming caller and enables the driver to answer the call by simply saying “OK”. The Supertooth 3 also features automatic reconnection when the phone and Supertooth 3 come back in range, ideal for those who are constantly getting in and out of their car regularly.The Supertooth Light is a smaller unit and has less talk time than the Supertooth 3. The Supertooth Light does not utilise TTS technology.
2. What is included in the Supertooth 3 package?
Included in the box is the Supertooth 3 main unit, a user guide, an AC wall charger and a magnetic sun visor clip.
3. How does the Supertooth 3 use Bluetooth technology?
Bluetooth is used to send and receive voice signals over radio waves between your cell phone and the Supertooth 3. It allows the Supertooth 3 to control phone calls on your cell phone remotely.
4. How do I handle voice calls when the Supertooth 3 is connected?
To answer an incoming call, simply press the MFB (Multi- Function Button). Or to answer an incoming call, when voice answer is activated, clearly say “Accept Call”, “Accept”, “Answer” or “OK” within 3 seconds after hearing the beep.
To reject an incoming call, simply press the End/Reject button.
To redial the last number, press and hold the MFB for 3 seconds.
To terminate an ongoing/active call press the End/Reject button.
5. Can I transfer an active call back to my phone to continue it there?
Yes. Simply press and hold the MFB for 3 seconds and the call will be transferred back to the phone.
6. How many devices can I pair to the Supertooth 3?
The Supertooth 3 can store pairing information for up to 8 different devices. However, the Supertooth 3 can only connect to one phone at a time.
If your phone has Bluetooth, it more than likely supports a Handsfree or Headset Bluetooth profile, so will work with the Supertooth 3. Check your phones manual to see if it supports Bluetooth Headset or Handsfree profile.
8. What is the passcode/passkey for the Supertooth 3?
The Passcode for the Supertooth 3 is “0000”.
9. Can I change the passcode of the Supertooth 3?
No. The passkey is inbuilt and cannot be changed.
10. Can I use voice activated dialling?
Yes. The Supertooth 3 supports voice activated dialling if your phone also supports this feature. Check your phones user manual for information on setting up this feature and how to record voice commands.
11. Can I use the Supertooth 3 to listen to music on my cell phone?
Mobiles that use the Handsfree profile are able to send music to the Supertooth 3, but it will be a mono signal and sound similar to an AM radio.
12. How often should I charge my Supertooth 3?
You should only charge the Supertooth 3 when the LED Indicator changes to red and announces “Low Battery”. The battery will last for about 800 hrs on standby and much longer if the Supertooth 3 is switched off in between uses.
13. Can I use my Supertooth 3 with my computer for VOIP applications?
Yes. You can connect the Supertooth 3 to a PC or Mac that supports the Headset or Handsfree profile. To do this you need to have Bluetooth enabled in your computer by using a Bluetooth USB Dongle or having a computer that has inbuilt Bluetooth. Depending on the Bluetooth Software the connection process is different. Simply put the Supertooth 3 into Pairing mode, then search for it using your computers Bluetooth Software. Enter the Passkey “0000” then start the Headset/Handsfree service.
14. Do I need to pair the devices every time I use them together?
No. The pairing process is required only once for each phone unless the devices are deleted.
15. Is the Firmware upgradeable on the Supertooth 3?
No. The firmware is not upgradeable on the Supertooth 3.
16. Where can I purchase extra accessories for the Supertooth 3?
Please check our web site www.blueantwireless.com for your nearest authorised stockist of BlueAnt spare parts and accessories.
Bluetooth
1. What is Bluetooth Wireless Technology?
Bluetooth Wireless Technology is a short-range communications technology using encryption for high security data/voice transmission.
2. Is it safe to use Bluetooth devices? I have heard they can allow unauthorised connections.
For Bluetooth security reasons, once you have set up your Bluetooth devices we recommend turning OFF the visibility option in the Bluetooth Menu of your phone so that other Bluetooth users cannot see your phone. This only applies to a few (mainly older) Bluetooth enabled phones as most new phones have better security.
3. Can somebody else take control of my Supertooth 3 if they are in range?
No. The Supertooth 3 can only connect to previously paired devices that have been authorised. The Pairing procedure creates an encrypted key known only to the two devices paired.
4. What is the difference between Handsfree and Headset Bluetooth Profiles?
Handsfree Profile allows for extra features to be used with a cell phone. Some features that Handsfree profile enables are voice dial, redial and call transfer. These particular features are not available using Headset profile. Handsfree Profile also allows for a slightly better call quality.
5. How do I know if my devices are connected?
When Bluetooth is turned ON in your phone you will see a Bluetooth symbol appear on your main screen that changes slightly (colours invert or arrows appear) when connected to the Supertooth 3. The Supertooth 3 will also announce when it connects with your phone. Some phones show a Headset or Car symbol to notify you that the devices are connected.
6. How far can my cell phone be from the Supertooth 3 and still remain connected?
The Supertooth 3 will remain connected within a range of 10 metres (30 ft). Sound quality may start to deteriorate after approximately 7 metres, depending on your environment.
7. Can other electrical devices cause interference with Bluetooth?
Bluetooth technology employs a technique called ‘frequency hopping’ to constantly change the frequency at which it sends data, thus reducing interference with wireless devices like wireless LAN’s and cordless landline phones. However, noise interference can occur if the Bluetooth device is used in close proximity with a microwave. Check if there are any such devices in the surroundings, and if so keep the distance between the Supertooth 3 and such devices to at least 5 - 10m. Usually, any interference will only cause a slight crackling sound. The frequency of Bluetooth is much higher than that of radio station bands.
8. If I cup my hand over a Bluetooth device the signal strength and quality suffers. Why does this happen?
Bluetooth signals are radio waves, hence do not require a direct line of sight to operate. However, radio waves cannot travel through water and as the human body is made up of mostly water they cannot travel through it. Therefore, your hand will create a barrier causing slight interference and a loss of signal quality.
9. What Bluetooth cell phones can I use with the Supertooth 3?
To use the Supertooth 3 the phone must support either headset or hands free Bluetooth profiles. Some devices may only support data transmissions and not audio.
10. What is the difference between Bluetooth V1.2 and V2.0?
V2.0 is the current version of Bluetooth with Enhanced Data Rate (EDR) technology, with data transfer rates of up to 3Mbps compared with 1Mbps in V1.2.
Note: All BlueAnt products are forward and backward compatible (Our V1.2 products can be used with V2.0 phones and our V2.0 products can be used with V1.2 phones)
Troubleshooting
1. How do I re-connect my Supertooth 3?
Switch the Supertooth 3 on by pressing the MFB and it will automatically connect to your phone. If the Supertooth 3 doesn’t automatically connect, simply press the MFB once. If pressing the MFB starts voice dialling on your phone, simply press the MFB a 2nd time to cancel voice dialling.
2. Why won’t my Supertooth 3 go into pairing mode?
Follow the instructions in the Supertooth 3 Manual. From off, press and hold the MFB until the LED starts flashing red and blue and you are prompted to select your preferred language. Once you have selected your preferred language follow the voice prompts to pair your Supertooth 3 to your phone. The Supertooth 3 sometimes requires a few seconds to establish a connection. Please be patient *while devices are searching.
3. Is my Supertooth 3 Charged?
When the battery is charged the LED will flash blue. When the battery is low the blue flashing LED will be replaced with a steady red LED and the Supertooth 3 will announce “Low Battery”.
4. Why can’t I hear any sound from the Speaker?
Check to make sure that both the Supertooth 3 and phone volume are not set too low. Alternatively, the phone’s memory may have become corrupt and can be fixed by re-booting the phone (turning the phone off and on again). If this does not resolve the issue delete the pairing information and re-pair.
5. Why does my Supertooth 3 sound noisy and distorted?
Turn your cell phone and Supertooth 3 volume down to a level that does not give echo or feedback. A low battery can also cause bad voice quality. If low battery is indicated, please charge the handsfree. Some people like to have their phone ring loudly, but this may cause distortion when transferred to the Supertooth 3 speaker. In your phone, set up a Profile with lower ringing volumes and keypad tones and activate for use with Supertooth 3. (See your phones user manual for instructions on setting up profiles). You may also have low antenna strength from your phone network which may cause signal drop outs or disruption.
6. My Supertooth 3 worked great but now it won’t connect. What can I do?
As newer phones are like mini-computers, they may become corrupt over time and you may need to reset them every so often (at least once a week is recommended). Simply switch off your phone, remove the battery for a few seconds, replace and reboot. The Supertooth 3 should now connect. If not, remove existing pairing and re-pair the devices.
7. Why can the talk time and standby time differ with the products specification description?
The talk time and stand by time will differ based on different brand of cell phones, different distances between devices and the Bluetooth link status you are using (active, sleep, sniff mode etc.)
8. Why does my phone’s battery not last as long as it used to?
When Bluetooth is switched ON, your phone will search for Bluetooth devices in the area to connect to, which will use more battery power. The Supertooth 3 has a standby mode that it enters when it’s connected to your phone and is not being used, which helps minimise battery loss. This allows the Supertooth 3 to have outstanding battery life as well as reducing the power required by the phone.
9. I am having trouble pairing a second phone. What can I do?
When pairing a second cell phone, make sure the first phone is off or out of range. If you cannot connect to a previously paired and connected phone, go to the Bluetooth menu in the phone and select the Supertooth 3, then Press connect. Some phones may
require this if it is the second device used. You do not have to re-pair the devices, simply manually connect.
10. How can I stay near the Supertooth 3 but not have calls diverted through it?
The Supertooth 3 will remain connected within a range of 10 metres so if you are staying near the device but want to take calls through the phone simply switch the Supertooth 3 off.
11. My phone says “Bluetooth Module not found”. What can I do?
This means that your phone cannot find its internal Bluetooth chip for some reason. Restarting your phone should fix this problem. If not please contact your cell phone manufacturer.
12. I have a PDA phone that pairs to the Supertooth 3, but has trouble transferring calls. How can I fix this?
Go to the phone manufacturers’ website and download and install the latest ROM software for your device. Many new PDA phones are software upgradeable and fixes are made available for problems such as this. This is especially the case with newly released devices.
13. Why can’t I hear the dial tone from the Supertooth 3 when I dial?
Check the Bluetooth protocol of your cell phone to see if it supports in-band ring tone. If it does, then you should hear the dial tone (including some of the Nokia series handsets) or if it doesn’t you cannot (including some of the Sony- Ericsson series handsets).
14. Voice dialling is not successful every time. What can I do?
Using the Supertooth 3 to record to record the voice tags can enhance the recognition rate. Please refer to the user guide of your phone. Noisy environments can affect voice recognition. Record your voice commands in a quiet environment.
15. I get an “Automatic transfer not supported by phone” error, what do I do?
Some Symbian phones do not support automatic phonebook downloading and you will need to transfer the phone book manually. Refer to the Supertooth 3 manual on how to do this.
16. The Supertooth 3 announces the wrong name when a certain contact calls me. Why?
This usually occurs when the phonebook in the Supertooth 3 hasn’t been reloaded after modifying a contact in your phone. Ensure the details are correct in your Phones contacts and reload the phonebook to the Supertooth 3. Refer to the Supertooth 3 manual on how to do this.
17. I have read all the solutions in this document but I still cannot get my Supertooth 3 *to work properly. What can I do?
Please make an enquiry to customercare@blueant.com.au or call the BlueAnt Customer Service Team on 1300 669 049 (AUS) or 0800 443 122 (NZ). For Nth America call 1 866 891-3032 or customercare@myblueant.com.
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