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BlueAnt Supertooth Light Bluetooth handsfree speakerphone
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1. What is the main difference between the Supertooth Light and the Supertooth II?
2. What is included in the Supertooth Light package?
3. How does the Supertooth Light use Bluetooth technology?
4. How do I handle voice calls when the Supertooth Light is connected?
5. Can I transfer an active call back to my phone to continue it there?
6. How many devices can I pair to the Supertooth Light?
8. What is the passcode/passkey of the Supertooth Light?
9. Can I change the passcode of the Supertooth Light?
10. Can I use voice activated dialling, if my phone supports it?
11. Can I use the Supertooth Light to listen to music on my cell phone?
12. How often should I charge my Supertooth Light?
13. Can I use my Supertooth Light with my computer for VOIP applications?
14. Do I need to pair the devices every time I use them together?
1. What is Bluetooth Wireless Technology?
2. Is it safe to use Bluetooth devices? I have heard they can allow unauthorized connections.
3. Can somebody else take control of my Supertooth if they are in range?
4. What is the difference between Handsfree and Headset Bluetooth Profiles?
5. How do I know if my devices are connected?
6. How far can my mobile be from the Supertooth Light and still remain connected?
7. Can other electrical devices cause interference with Bluetooth?
9. What Bluetooth cell phones can use the Supertooth Light?
10. What is the difference between Bluetooth V1.2 and V2.0?
1. How do I re-connect my Supertooth Light?
2. Why won’t my Supertooth Light go into pairing mode?
3. Is my Supertooth Light charged?
4. Why can’t I hear any sound from the Speaker?
5. Why does my Supertooth Light sound noisy and distorted?
6. My Supertooth Light worked great but now it won’t connect. What can I do?
7. Why can the talk time and standby time differ with the products specification description?
8. Why does my phones battery not last as long as it used to?
9. I am having trouble pairing a second phone, what can I do?
10. How can I stay near the Supertooth Light but not have calls diverted through it?
11. My phone says “Bluetooth Module not found” what can I do?
13. Why can’t I hear the dial tone from the Supertooth Light when I dial?
14. Voice dialling is not successful every time. What can I do?
15. People cannot hear my voice. What am I doing wrong?
16. Can I reset the Supertooth Light?
General
1. What is the main difference between the Supertooth II and the Supertooth Light?
The Supertooth Light is a smaller unit and has less talk time than the SuperTooth II.
2. What is included in the Supertooth Light package?
Included in the box is the Supertooth Light main unit, a user guide, an AC wall charger, a Car Charger and a magnetic sun visor clip.
3. How does the Supertooth Light use the Bluetooth technology?
Bluetooth is used to send and receive voice signals over radio waves between your mobile phone and the Supertooth Light. It allows the Supertooth Light to control phone calls on your mobile phone remotely.
4. How do I handle calls when the Supertooth Light is connected?
To answer an incoming call, simply press the Accept button once.
To reject an incoming call, simply press the red End/Reject button.
To redial the last number, press and hold the Accept button for 3 seconds.
To terminate an ongoing/active call press the End/Reject button once.
5. Can I transfer an active call back to my phone to continue it there?
Yes. Simply turn the unit off by pushing the microphone shaft into the main unit.
6. How many devices can I pair to the Supertooth Light?
The Supertooth Light can store pairing information for up to 5 different devices. However, the SuperTooth Light can only connect to one phone at a time.
If your phone has Bluetooth, it more than likely supports a Handsfree or Headset Bluetooth profile, so will work with the SuperTooth Light. Check your phones manual to see if it supports Bluetooth Headset or Handsfree profile.
8. What is the passcode/passkey of the Supertooth Light?
The Passcode for the Supertooth Light is “0000”.
9. Can I change the passcode of the Supertooth Light?
No. The passkey is inbuilt and cannot be changed.
10. Can I use voice activated dialling, if my phone supports it?
Yes the Supertooth Light supports voice activated dialling if your phone also supports this feature. Check your phones user manual for information on setting this feature up and how to record voice commands. Headset profile is becoming outdated, thus fewer phones are released only with Headset profile these days.
11. Can I use the Supertooth Light to listen to music on my cell phone?
Cell phones that use the Handsfree profile are able to send music to the Supertooth Light, but it will be a mono signal and will sound a bit like an AM radio.
12. How often should I charge my Supertooth Light?
You only should charge the Supertooth Light when the LED Indicator starts to flash red. The battery will last for about 800 hrs on standby and much longer if the SuperTooth Light is switched off in between uses.
13. Can I use my Supertooth Light with my computer for VOIP applications?
Yes, you can connect the Supertooth Light to a PC or Mac that supports the Headset or Handsfree profile. To do this you need to have Bluetooth enabled in your computer by using a Bluetooth USB Dongle or having a computer that has inbuilt Bluetooth. Depending on the Bluetooth Software the connection process is different. Simply put the Supertooth Light into Pairing mode, then search for it using your computers Bluetooth Software. Enter the Passkey “0000” then start the Headset/Handsfree service.
14. Do I need to pair the devices every time I use them together?
No, the pairing process is required only once for each phone unless the devices are deleted.
Bluetooth
1. What is Bluetooth Wireless Technology?
Bluetooth Wireless Technology is a short-range communications technology using encryption for high security data/voice transmission.
2. Is it safe to use Bluetooth devices? I have heard they can allow unauthorised connections.
For Bluetooth security reasons, once you have set up your Bluetooth devices we recommend turning OFF the visibility option in the Bluetooth Menu of your phone so that other Bluetooth users cannot see the your phone. This only applies to a few (mainly older) Bluetooth enabled phones as most new phones have better security.
3. Can somebody else take control of my Supertooth Light if they are in range?
No, the Supertooth Light can only connect to previously paired devices that have been authorised. The Pairing procedure creates an encrypted key known only to the two devices paired.
4. What is the difference between Handsfree and Headset Bluetooth Profiles?
Handsfree Profile allows for extra features to be used with a mobile phone. Some features that Handsfree profile enables are voice dial, redial and call transfer. These particular features are not available using Headset profile. Handsfree Profile also allows for a slightly better call quality.
5. How do I know if my devices are connected?
When Bluetooth is turned ON in your phone you will see a Bluetooth symbol appear on your main screen that changes slightly (colours invert or arrows appear) when connected to the SuperTooth Light. Some phones show a Headset or Car symbol to notify you that the devices are connected.
6. How far can my mobile be from the Supertooth Light and still remain connected?
The Supertooth Light will remain connected within a range of 10 metres (30 ft). Sound quality may start to deteriorate after about 7 metres depending on your environment.
7. Can other electrical devices cause interference with Bluetooth?
Bluetooth technology employs a technique called ‘frequency hopping’ to constantly change the frequency at which it sends data, thus reducing interference with wireless devices like wireless LAN’s and cordless landline phones. However, noise interference can occur if the Bluetooth device is used in close proximity with a microwave. Check if there are any such devices in the surroundings, and if so keep the distance between the Supertooth Light and such devices to at least 5 - 10m. Usually, any interference will only cause a slight crackling sound. The frequency of Bluetooth is much higher than that of radio station bands.
8. If I cup my hand over a Bluetooth device the signal strength and quality suffers. Why does this happen?
Bluetooth signals are radio waves and do not need line of sight to operate. But, radio waves cannot travel through water and as the human body is made up of mostly water they cannot travel through it. Therefore, your hand will create a barrier causing slight interference and a loss of signal quality.
9. What Bluetooth cell phones can use the Supertooth Light headset?
To use the Supertooth Light the phone must support either headset or hands free Bluetooth profiles. Some devices may only support data transmissions and not audio.
10. What is the difference between Bluetooth V1.2 and V2.0?
V2.0 is the current version of Bluetooth with Enhanced Data Rate (EDR) technology, with data transfer rates of up to 3Mbps compared with 1Mbps in V1.2.
Note: All BlueAnt products are forward and backward compatible (Our V1.2 products can be used with V2.0 phones and our V2.0 products can be used with V1.2 phones)
Troubleshooting
1. How do I re-connect my Supertooth Light?
Switch the Supertooth Light on by pressing the microphone shaft until it extends out of the main unit. Press the Accept button once to reconnect to your phone. If pressing the Accept button starts voice dialling on your phone, simply press the Accept button again to cancel voice dialling.
2. Why won’t my Supertooth Light go into pairing mode?
Follow the instructions in the Supertooth Light Manual. Hold the Accept Button and turn the unit on by pressing the Microphone arm so it extends out of the main unit.
The Supertooth Light sometimes requires a few seconds to establish a connection.
Please be patient while devices are searching.
3. Is my Supertooth Light charged?
When the battery is charge the LED will flash blue. When the battery is low the blue flashing LED will be replaced with a red flashing LED
4. Why can’t I hear any sound from the Speaker?
Check to make sure that both the Supertooth Light and phone volume is not set too low. Alternatively, the phone’s memory may have become corrupt and can be fixed by re-booting the phone (turning the phone off and on again). If this does not resolve the issue delete the pairing information and re-pair.
5. Why is the Supertooth Light noisy and distorted?
Turn your mobile phone and Supertooth Light volume down to a level that does not give echo or feedback. A low battery can also cause bad voice quality. If low battery is indicated, please charge the headset. Some people like to have their phone ring loudly, but this may cause distortion when transferred to the Supertooth Light speaker. In your phone, set up a Profile with lower ringing volumes and keypad tones and activate for use with Supertooth Light. (See your phones user manual for instructions on setting up profiles). You may also have low antenna strength from your phone network which may cause signal drop outs or disruption.
6. My Supertooth Light worked great but now it won’t connect. What can I do?
As newer phones are like mini-computers, they may become corrupt over time and you may need to reset them every so often (at least once a week is good). Simply switch off your phone remove the battery for a few seconds, replace and reboot. The Supertooth Light should now connect. If not, remove existing pairing and re-pair the devices.
7. Why can the talk time and standby time differ with the products specification description?
The talk time and stand by time will differ based on different brand of mobile phones, different distances between devices and the Bluetooth link status you are using (active, sleep, sniff mode etc.)
8. Why does my phones battery not last as long as it used to?
When Bluetooth is switched ON, your phone will search for Bluetooth devices in the area to connect to, which will use more battery power. The Supertooth Light has a standby mode that it enters when it’s connected to your phone and is not being used, which helps minimizes battery loss. This allows the Supertooth Light to have outstanding battery life as well as reducing the power required by the phone.
9. I am having trouble pairing a second phone, what can I do?
When Pairing a second mobile phone, make sure the first phone is off or out of range. If you cannot connect to a previously paired and connected phone, go to the Bluetooth menu in the phone and select the Supertooth Light and Press Connect. Some phones may require this if it is the second device used. You do not have to re-pair the devices, simply manually connect.
10. How can I stay near the Supertooth Light but not have calls diverted through it?
The Supertooth Light will remain connected within a range of 10 metres so if you are staying near the device but want to take calls through the phone simply switch the Supertooth Light off (by pushing the microphone shaft into the main unit).
11. My phone says “Bluetooth Module not found”. What can I do?
This means that your phone cannot find its internal Bluetooth chip for some reason. Restarting your phone should fix this problem. If not please contact your mobile phone manufacturer.
12. I have a PDA phone that pairs to the Supertooth Light but has trouble transferring calls. How can I fix this?
Go to the phone manufacturers’ website and download and install the latest ROM software for your device. Many new PDA phones are software upgradeable and fixes are made available for problems such as this. This is especially the case with newly released devices.
13. Why can’t I hear the dial tone from headset when I dial?
Check the Bluetooth protocol of your mobile phone to see if it supports in-band ring tone. If it does, then you should hear the dial tone (including some of the Nokia series handsets) or if it doesn’t you cannot (including some of the Sony-Ericsson series handsets).
14. Voice dialling is not successful every time. What can I do?
Using your headset to record the voice tags can enhance the recognition rate. Please refer to the user guide of your phone. Noisy environments can affect voice recognition. Record your voice commands in a quiet environment.
15. People cannot hear my voice. What am I doing wrong?
Check that the headset is not in mute mode.
16. Can I reset my Supertooth Light?
Yes, you are able to reset the Supertooth Light. You will need to turn on the device, press and hold the hang up button for 10 seconds and this will remove all existing pairings.
17. I have read all the solutions in this document but I still cannot get my Supertooth Light to work properly. What can I do?
Please make an enquiry to support@myblueant.com or call the BlueAnt Customer Service Team on 1 866 891 3032.
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